Shipping policy

At CALÉA, we are committed to delivering your order with care and efficiency.

Processing Time

All orders are processed within 1–3 business days. During peak periods, new collection launches, or promotional events, processing times may be slightly extended.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

Delivery Time

Estimated delivery time for all orders is 7–12 business days from the date of dispatch.

Please note that delivery estimates are provided as a guide only and may vary depending on your location, local carrier operations, customs processing, and seasonal demand.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email so you can monitor your delivery journey.

Shipping Delays

While we work closely with our shipping partners to ensure timely delivery, occasional delays may occur due to circumstances beyond our control, including customs inspections, severe weather events, public holidays, or carrier disruptions.

CALÉA is not responsible for delays caused by third-party shipping providers.

Incorrect Shipping Information

Please ensure your shipping details are accurate at checkout. CALÉA cannot be held responsible for orders delivered to incorrectly entered addresses.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact our customer care team as soon as possible. We will work with the carrier to investigate and assist in resolving the issue.

Contact Us

If you have any questions regarding your order or delivery, please contact our customer care team and we will be happy to assist.   

hello@thecalea.com